Terms and Conditions

Terms of purchase

1. Company information

www.hemp.healthcare is provided by Doragrip AB, Sweden with Org number 559387-0594. Information & images on the website are owned by the company or partner and may not be copied without permission.

2. Prices

Each item is listed including VAT in Swedish kronor. In the shopping basket you can see the total price including all fees such as VAT, shipping and payments.

3. Payment

Payment is made through the selected payment method at checkout. The payment method is provided by Worldline together with partners.

3.2 Card payment

Card payments are accepted by Visa, MasterCard and Maestro. Your payment card will be debited directly.

4. shipping & shipping methods

A shipping cost as listed will be added to all orders. We deliver your goods with DHL.

4.2 Deliveries

Orders placed before 10am are processed the same day and are normally delivered within 2-3 days in Sweden. Delivery is made directly to the nearest DHL agent closest to the address you have specified at the time of ordering. Deliveries to other countries might take longer time.

4.3 Damaged goods and complaints

When you receive your goods, it is important that you check that the goods are not damaged or faulty. If the goods are faulty or damaged, please contact us as soon as possible by e-mail to order@hemp.healthcare for further instructions. You have a 2-year right of complaint under Swedish law if the product is defective and unused, but opened food packages have no right of return as well as used goods.

5. Right of cancellation and open purchase

As a customer, you have the right to cancel your purchase within 14 days of receiving the goods. The right of cancellation can only be exercised if the goods can be returned in their original packaging and are in unchanged condition. You have the right to open the packaging and try the product, but it must not be used beyond this. When exercising the right of withdrawal/open purchase, the customer is responsible for the return shipping. This does not apply to food stuffs or underwear..

6. Refund obligation

If you exercise your right of cancellation, we must refund the full amount of the goods as soon as possible or at the latest within 30 days from the day we received the goods. You will have to pay the return costs yourself when you send the goods back. We never pay the return costs for sending back so-called replacement goods.

See also the Consumer Agency or the Distance Selling Act in Sweden.

7. Processing of personal data

In order to receive, manage and deliver your order, Doragrip AB will process your personal data. All our processing of personal data is done in accordance with applicable personal data legislation. You can read more about how we process your personal data in Appendix 1, Personal Data Processing.

8. Contact & customer service

You can find our contact details HERE (contacts)

9. Cookies

A cookie is a text file sent from a website to your computer where it is stored either in memory (session cookies) or as a small text file (text-based cookies). Cookies are used to store, for example, login information or your shopping basket when you browse different websites. If your browser is set to not accept cookies, you will not be able to place an order on our site. You can easily change this under settings in your browser. Please note that we do not use cookies to store personal information about you.

10.1 Force Majeure

Force Majeure such as war, extensive labour dispute, blockade, fire, environmental disaster, serious spread of infection or other extent beyond the control of the party that prevents the party from fulfilling its obligations and relieves the party from this. Such relief is subject to the condition that the activity cannot be carried out under these conditions either. The other party shall be notified immediately of circumstances that may apply this provision.

10.2 Change of contract terms

After the customer has made a purchase, the Distributor is not entitled to change the terms of the purchase in question unless otherwise agreed.

10.3 Complaints

If the customer has any complaints, these can be made via our contact form which you can find HERE (contacts).

10.4 Disputes & laws

Swedish law shall apply to all purchases under these terms and conditions. Disputes regarding purchases under these terms and conditions shall be tried exclusively by the Swedish court.

Appendix 1, Personal data processing

Doragrip AB, reg. no. 559387-0594, processes personal data in connection with trading on https://www.hemp.healthcare and is the data controller for the processing. Personal data is processed in order for Doragrip AB to provide its services, mainly for the following purposes (the ‘Purposes’):

– To create and maintain your personal account.

– To receive and process your orders and send your goods to you.

– To handle any returns.

– To send you SMS notifications about delivery status.

– To answer your questions and inform you about new or changed services.

The main legal basis for the processing is that the processing is necessary for Doragrip AB to fulfil its obligations to its customers. Some processing is also based on Doragrip AB’s legitimate interest in being able to conduct its business in an efficient and secure manner and on Doragrip AB’s obligation to comply with legal obligations. Personal data may be shared with authorities and other parties that Doragrip AB engages to fulfil the Purposes, e.g. for delivery. These parties may be based in countries outside the EU/EEA. If the European Commission does not consider that the country ensures an adequate level of protection, the transfer to the third party will be supported by the Commission’s standard contractual clauses for the transfer of personal data to a country outside the EU/EEA, see Articles 45-46 of Regulation 2016/679 (‘GDPR’). These standard contractual clauses are available here: http://ec.europa.eu/justice/data-protection/international-transfers/transfer/. The processing of the Personal Data will continue for as long as it is required to fulfil the Purposes or as long as Doragrip AB is obliged to do so. Thereafter, the Personal Data will be deleted.

If you have any questions about the processing of Personal Data, you can contact Doragrip AB via order@hemp.healthcare. You can also use this address if you wish to exercise any of the rights you have as a data subject under the GDPR. Please note that the rights under the GDPR are not absolute and that invoking a right therefore does not necessarily lead to an action. Your rights under the GDPR include the following:

– Right of access – Under Article 15 GDPR, you have the right to access the Personal Data and to be informed about the processing. That information is contained in this document.

– Right to rectification – Under Article 16 GDPR, you have the right to obtain without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you also have the right to have incomplete personal data completed.

– Right to erasure (‘right to be forgotten’) – Under certain circumstances, you have the right under Article 17 GDPR to have Personal Data erased.

– Right to restriction of use – In certain circumstances, under Article 18 GDPR, you have the right to restrict the processing of your Personal Data.

– Right to data portability – – According to Article 20 GDPR, you have the right to receive the Personal Data in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller. – Right to object – Under Article 21 GDPR, you have the right to object to certain processing of your Personal Data, such as processing based on Doragrip AB’s legitimate interests. Finally, you also have the right to lodge a complaint with the Swedish Data Protection Authority, which can be contacted via datainspektionen@datainspektionen.se or +46 8-657 61 00